We may take a bit longer than normal to reply to your emails due to a high volume of enquiries and current system issues. We appreciate your patience as we work to respond as quickly as possible.
Please note the preferred and quickest way to lodge documents is through our Online Services Portal.
Email guidelines
Can I email the AAT about my case?
Yes, you can. However, the quickest and easiest way to apply or submit a case document is through AAT Online Services.
We use security technologies to protect our email and information technology systems. While we accept email lodgement and document submissions, our security protection may result in the delayed receipt of emails or emails being blocked.
You can use our online services portal to:
- lodge a new application
- send us documents in a case already lodged with the AAT
- track your case and documents
If I need to send an email to the AAT, what is the best email address?
We will tell you the email address to use when we write to you. Our main email addresses are:
Centrelink and child support decisions
[email protected]
Migration and refugee decisions
[email protected]
All other decisions
[email protected]
General enquiries
[email protected].
You must not send an email directly to AAT members or staff.
Who else should I email?
If you are a party to a review and your email is about a case in a division other than the Migration & Refugee Division or the Social Services & Child Support Division, please send a copy of your email to any other party.
What should I include in the subject line of my email?
You should always include the AAT case or review number in the subject line of your email in any case that has already been lodged with the AAT. It can usually be found on any letter or other document from the AAT.
Example:
Subject: 2019/1000 — Applicant Name and Department Name — Additional documents
What types of files can I send?
The following types of files are accepted whether you send a file by email or using our preferred AAT Online Services method:
- Portable Document Format (.pdf)
- Microsoft Word (.doc or .docx)
- Microsoft Rich Text (.rtf)
- Microsoft Excel (.xls, .xlsx)
- GIF, JPEG and PNG image files (.gif, .jpg, .png)
We do not accept encrypted files, i.e., password-protected files. We cannot accept attachments that link to cloud-based storage, such as Google Drive or Dropbox.
If you send us a PDF file, we prefer a searchable document.
Are there any size limits for emails?
Yes. We do not accept emails larger than 10MB.
When you submit documents online, you can upload single documents up to 15MB, with a maximum of up to 50MB for all documents.
Do I need to send a hard copy too?
No. You do not need to send us a hard copy of a document unless we ask you to.
We might ask you to send us documents in hard copy if:
- they are not a file type listed above
- they are larger than 10MB or 100 pages, or
- they are unclear or confusing when sent electronically.
How will I know the AAT has received my documents or emails?
When you submit documents online, we will send you an email and reference number confirming that we have received the documents.
If you send documents via email you will not receive an automatic acknowledgement that the AAT has received your email. If your email is urgent, you should also phone the AAT to let us know you have sent the message. This will ensure the message is actioned as soon as possible.
If you send an email including inappropriate or offensive material:
- your email may be blocked or rejected
- the AAT may choose not to communicate with you by email in the future, and
- the AAT may report the matter to the appropriate authorities.
We use security technologies to protect your information and our systems. While we accept emailed lodgements and document submissions, our security protection measures can lead to delays in receiving emails or emails being blocked.
Where can I send a general enquiry?
You can send your enquiry to [email protected].