Information about Remissions and Refunds
A remission is the cancellation of a HECS-HELP or FEE-HELP debt for a unit, while a refund is the cancellation of full fee for a unit. The debt or fee may be removed when a student has met the three (3) criteria for special circumstances. If a remission or refund is approved, and you have received a fail grade for the unit, the grade will be amended to Withdrawn (W). This process is only available for students who remained enrolled in a unit beyond the census date for that teaching period, where due to their special circumstances, they were unable to complete the compulsory requirements of that unit.
To apply for a remission or refund of fees, you will need to complete the Application for Remission of Debt in Special Circumstances online form. You must attach independent, relevant documentation to support the claim.
When you have submitted the online form, you will receive an automated response to your student email address. The automated response will contain an incident number, please keep this number for your reference and use in relation to your application.
Due to the high statutory requirements surrounding remissions, staff are not able to confirm the outcome of an application over the telephone. Outcomes will only be confirmed within formal communications to your student email address.
Open Universities Australia Students
If you are an Open Universities Australia (OUA) student and you wish to apply for a refund of your fees, you will need to submit an application based on your special circumstances directly to Open Universities Australia. For further information regarding OUA refunds, please refer to the Special Circumstances page on the Open Universities Australia website.
Additional Information
For further information on fees when withdrawing after the census date, please see the Withdrawals and Deadlines content. For further information on HECS-HELP and FEE-HELP schemes, please refer to the Study Assist site.
For further information or advice regarding remissions, please submit your enquiry to Student Experience through the Contact Us tab, or phone (02) 6773 2000 for assistance.
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