Frequently Asked Questions

AFL

What are the Sensory Space conditions of entry?

For those feeling dysregulated and needing a space to regulate so they can get back to enjoying the event
No hot food or alcoholic beverages
Children 16 years and under must be attended by an adult at all times
Family or support persons welcome

This is in addition to Adelaide Oval’s Conditions of Entry.

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Are there medical facilities in the temporary sensory space?

No, however Adelaide Oval, in collaboration with St John’s, have a number of first aid spaces around the venue, including nearby the temporary sensory space, should anyone have an experience that escalates to requiring medical assistance.

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Is there a time limit for use of the temporary sensory space?

During Gather Round, there is no specific time limit, people may be approached by a staff member to ‘check-in’ and see if they are ready to return to the game. This may be more frequent if the space is at capacity.

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How many people fit in the temporary sensory space?

During the Gather Round, the space will accommodate up to 50 people, including guardians, seeking sensory regulation at any one time, pending what areas of the space are in use.

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How do I get to my Accessible Seating?

Patrons who are ticketed to the Accessible Platform on the Oval or General Admission floor can access via the western concourse at the back of the western stand. Please see staff who will be able to escort and assist.

For all other Accessible Seating, please visit our Access Information page.

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What do I do if I feel unsafe at any point?

At Adelaide Oval, your safety is our priority. For event safety assistance, please text 0400 TELL US (0400 835 587).

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Will there be earplugs available?

Complimentary earplugs are available from Stadium Concierge located just inside the South Gate.

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If I need it, will there be first aid available?

Medical crews will be present inside the venue to attend to any problems, no matter how big or small.

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Is there a cloak room?

We recommend you only bring what you can carry on you. Please leave large bags and other restricted or prohibited items at home. There are limited cloaking facilities available at Stadium Concierge, located just inside the South Gate. All items must be collected from the same drop off point, unless otherwise advised.

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Will there be drinking water available?

Free water is available throughout the Stadium. SA Water drinking fountains can be found in the following areas:

Stand	Access
South	Telstra Plaza outside South Gate Bottom of stairs behind section 113
East	Outside East Gate Concourse behind section 130
West	Bottom of stairs behind section 206
Oval	TBC

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Is my seat undercover?

As an outdoor venue, Adelaide Oval is open to the weather elements. While there is roof overhead in certain areas of the stadium, direction and intensity of weather impacts being able to accurately classify undercover seating. This means we cannot guarantee full protection from the weather elements. For your reference, we have provided the below guide that indicates the approximate drip line and cover limitations for each level throughout the stadium.

SOUTH
·       Level 1, sections 120-123: Row R
·       Level 1, sections 125-127: Row R
·       Level 1, section 124: Row U
·       Level 1, section 130: Row R (seats 1-5)
·       Level 3, undercover (limited cover in sections 320-321 and 328a-328b)
·       Level 5, undercover (no cover in sections 520 & 529b)

EAST
·       Level 1: Row R
·       Level 3: A
·       Level 5: undercover

WEST
·       Level 1, section 100-113 no cover
·       Level 2, sections 201-205: Row F
·       Level 2, sections 210-214: Row F
·       Level 2, sections 200 & 215: no cover
·       Level 2, sections 206-209: Row A
·       Level 3: Row A
·       Level 4: undercover

NORTH
· No cover in section 141 – 149 or Northern Hill

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Can cans be purchased at Adelaide Oval?

As of Saturday 27 August 2022, cans will be available for purchase from Adelaide Oval bars.

Yellow recycling bins will be located around the venue, which is the appropriate bin for cans.

Patrons are still unable to bring cans into the stadium, as our Conditions of Entry have not changed.

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Can I visit Adelaide Oval on a non-event day?

There are a number of ways to enjoy Adelaide Oval on non-event days but it’s worth noting public access to the stadium is limited to particular parts of the venue.

Koffee Ink and Bespoke Wine Bar & Kitchen both provide a great place to enjoy coffee and refreshments but always best to check the opening hours before you come because they do change when events are being held. The Bradman Collection is free to view and open Monday to Saturday from 9am-4pm. Alternatively, book in for a Stadium Tour for the chance to visit areas that are usually off-limits and learn about the heritage of Adelaide Oval or take on RoofClimb Adelaide Oval for an experience like no other.

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Do I need to have received two doses of the COVID-19 Vaccine to enter Adelaide Oval?

As of Friday 15 April 2022, visitors to Adelaide Oval will no longer be required to show proof of double COVID 19 vaccination. This change has been made on the basis of South Australia’s high vaccination rate, continued easing of restrictions and the return to 100% capacity. It will still be a requirement that all Adelaide Oval staff are double vaccinated. Make sure you keep up to date with, and abide by, all Adelaide Oval Conditions of Entry.

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Am I able to access a sensory safe space during the event?

Yes, Suite 55 in level 4 of the Eastern stand will be setup as a temporary sensory safe space for this event. Capacity is limited to 20 so we ask patrons to please only use the space for short periods if required. Please approach staff if you need assistance navigating to the space.

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Where should I arrive?

Take note of the allocated entry gate on your ticket. Have your phone with your ticket ready to go when entering the stadium.

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I’m an Adelaide Oval, Crows or Port footy member, can I use my member card?

Yes, members are now able to use their member cards or mobile membership to enter the Oval again. Please contact your respective membership representatives with any queries regarding member tickets.

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When should I arrive?

Check the website event page for event-specific gate times. Ticket purchasers will also see their recommended entry gate on their ticket, as well as receive an email from Ticketek in the days leading up to the event, including any updates.

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If I am unable to attend, can I receive a refund for my ticket?

Depending on the details of your situation, you may be eligible for a refund. We recommend reviewing the Ticketek Refund FAQs and Conditions prior to making a claim. Alternatively, you can transfer your ticket to a friend via the “share” button at the bottom of your mobile ticket – this is a single transfer sharing opportunity. Detailed mobile sharing FAQs can be found on the Ticketek website here.

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If my event is cancelled, will I receive a refund?

Yes, all tickets purchased via credit card will automatically be refunded back to the original credit card that was used at the time of booking. For tickets that were purchased by EFTPOS, cash, or a credit card that has now expired, one of the ticketing team will contact you to finalise the refund. Please note this process may take multiple business days to appear back in your bank account.

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What should I bring and wear?

Limit the number and size of bags you bring and have any bags ready for inspection as you approach your entry gate. This will make security checks faster and safer. Bags small enough to be stored under a seat will be permitted into the venue. Cricket or sporting bags longer than 30cm are not permitted. As an outdoor venue, we recommend dressing comfortably and appropriately for weather conditions. Note that there are no cloaking facilities. Dress code and information regarding restricted or prohibited items can be found in our Conditions of Entry.

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Can Adelaide Oval corporate suite clients visit the MTX Club?

Adelaide Oval corporate suite clients are welcome in the MTX Club if the Club dress code is adhered to.

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How long does MTX Club remain open after the events?

MTX Club remains open for one hour post event.

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Is there a separate entrance for MTX Club?

MTX Club has an exclusive entrance for members and their guests via Level 3 of the Eastern Stand.

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Will the build of Oval Hotel affect the MTX Club event day experience?

Please be assured that we will be doing everything to ensure your MTX Club match day experience is not impacted in any way. On completion of the project, MTX Club will provide an enhanced member experience as a result of the upgraded facilities.

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What additional member benefits do MTX Club members have access to?

Additional member benefits include:

Reciprocal rights to other stadiums around Australia including the Medallion Club at the MCG, the Jolimont Club at the MCG, the Medallion Club at Marvel Stadium, the Premier Club at the SCG and Bankwest Club at Optus Stadium
Glenelg Golf Club – MTX Club Members can play for free, while their guests pay the appropriate guest green fee
Glenelg Golf Club – MTX Club Members can play for free, while their guests pay the appropriate guest green fee
Invitations to business networking evenings
Invitations to MTX Club golf days
Invitations to exclusive MTX Club member events
Zoos South Australia – MTX Club Members can access Corporate Membership rates for themselves, their employees and families to enjoy the facilities of both the Adelaide and Monarto Zoos all year round
MTX Club members can participate in an Adelaide Stadium Tour for just $20 per person (normally $25 per person).
Access to Next Generation visit passes

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Are children permitted in MTX Club and Corporate Suites?

Children are permitted in MTX Club, however children 5 and under do not require a ticket but must sit on the lap of a parent/guardian and not occupy a seat. Please check regularly as this may change with increasing member subscriptions.

Corporate Suites cannot exceed their capacities and children will need to be included in the head count. Please check with your Suite holder for clarification.

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Can I use cash in MTX Club?

MTX Club food and beverage outlets now accept payment by card only. This assists with speed of service and also reflects the strong trend towards increased use of ‘tap and go’ payment facilities. All credit, EFTPOS and debit cards are accepted and all are exempt of surcharges. Patrons attending MTX Club with cash only will be able to exchange it for a complimentary ‘Cash Card’ via the Cloakroom. Any unused ‘Cash Card’ credit can be used at future events or redeemed in full at any time.

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How do I arrange a Tab Card?

The Stadium Club Tab Card allows you to control your corporate hospitality expenditure and provides you with a single, integrated and itemised tax invoice the following day direct to your inbox. A tab card allows you to set and monitor how much you are spending on looking after your clients and staff, even when you are not at the game. The tab card can be used at all tills within the Stadium Club, including both restaurants, retail food outlet and bars. Simply log onto the portal to activate your tab card by adding a credit card and setting a limit. If you would like additional tab cards, please speak with your Account Manager.

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Can I upgrade friends or clients who are already in the stadium to MTX Club?

Friends and clients can be upgraded to MTX Club by purchasing them a guest pass prior to the game.

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Is there a restriction on the number of guest passes that can be purchases for Showdown matches?

Guest passes for the two Showdown matches are subject to availability and can be purchased through your Account Manager.

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How many MTX Club guest passes can I purchase per event?

Guest passes can be purchased for $155 (AFL & BBL games) and $185 (international cricket matches). Please note all guest passes are subject to availability and can be purchased through your Account Manager.

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How many tickets can be purchased through reciprocal rights with other stadiums?

Reciprocal rights arrangements have been secured with the Medallion Club at the MCG, the Jolimont Club at the MCG, the Medallion Club at Marvel Stadium, the Premier Club at the SCG and the Bankwest Club at Optus Stadium. Tickets to these clubs are subject to availability and can be arranged through your Account Manager.

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Can I purchase a food and beverage package?

You cannot purchase a food and beverage package but you can book a table at one of our Stadium Club restaurants.

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Can I book a window seat?

With floor to ceiling windows, guests of the John Halbert Room, Bespoke Wine Bar & Kitchen and the Restaurant can enjoy panoramic views across Adelaide Oval. To book a window table it is recommended that a specific request is made at the time of reservation. Please note that given the limited availability of such tables, no guarantee can be made around their availability and allocation remains the right of the Stadium Club Management.

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How far in advance do you take bookings for dining?

Bookings for Bespoke Wine Bar & Kitchen, the Restaurant and John Halbert Room open four weeks in advance of the event.

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Can I reserve a high-bar table in the casual bar area?

The high-bar tables overlooking the oval cannot be reserved.

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Do I have to book for dining?

Bookings for the Restaurant, Bespoke Wine Bar & Kitchen and John Halbert Room are required.

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What are the dining options available in MTX Club?

There is a range of dining options available in MTX Club, these include:

Bespoke Wine Bar & Kitchen
Bespoke Wine Bar & Kitchen offers the very best in contemporary dining. Exclusive to MTX Club members on event days, our three-course event day menu is a modern exploration of the depth and variety of South Australian produce.
Join us at Bespoke Wine Bar & Kitchen for a fresh take on event day dining, a warm atmosphere and views that take in both the Oval and the surrounding parklands.

John Halbert Room
The John Halbert Room offers unparalleled variety in event day dining, with a wide selection of premium South Australian food and wine.
Expertly crafted by our culinary team, the pub-style menu includes fresh seafood, gourmet antipasto, salads, carvery, an array of hot dishes as well as cheese and desserts.

Five Regions Restaurant
Five Regions Restaurant offers an elegant approach to dining using both new and old-world culinary techniques and allows each dish to showcase local ingredients and perfectly complement each hand-selected wine. It’s a collaboration that celebrates the very best in South Australian food and wine.

Relaxed Dining Options
Don’t want to miss a minute of the action? We have a range of easy, gourmet food options that will have you back in your seat in no time.
Warm-up with one of our hearty football favourites or indulge in something sweet to complement your espresso coffee. Looking for something a little lighter or to share – indulge in one of our delicious pizzas, antipasto or snack items.

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Is there a dress code in MTX Club?

Smart-casual attire must be worn by all members and guests aged 12 and above seeking admission to MTX Club.

To avoid being refused entry, please note the following unacceptable clothing items:

sleeveless tops (tank tops, singlet tops)
ripped jeans
rubber thongs or ugg boots
football shorts or football guernseys
tracksuit pants, sports, active or beach wear (including board shorts)
hoodies/hooded jumpers/hooded jackets
low-cut necklines and exposed midriffs
offensive slogans or messages
untidy or dirty clothing

Adelaide Oval reserves the right to refuse admission to any person, who is deemed to be inappropriately dressed.

Click to view dress code

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Is disabled parking available? If so, where is this located and how do I arrange this parking?

Stadium Club members with a pre-issued portal car park have access to the North Car Park hardstand on a first in first served basis. A government issued Disability Permit must be displayed at all times.

Stadium Club members or guests without a pre-issued park can park in the north car park or Torrens Parade Grounds on a first in, first served basis. $20 is payable upon entry. A government issued Disability Permit must be displayed at all times.

Please note, for both of the options outlined above spaces are extremely limited and it is recommended arriving as early as possible to secure a park.

Adelaide Oval patrons may purchase a season Disabled Car Park pass for either the North Car Park or Torrens Parade Grounds by applying on the Adelaide Oval website. Please note this season parking is currently at capacity for Adelaide Football Club home matches and a waiting list is in place.

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Where is car parking located?

One car park is issued with every four MTX Club Memberships. This car parking is located in the North Car Park which is accessible from Pennington Terrace.

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If I am an existing member and purchase additional memberships will my seats be together?

If you are an existing member and purchase additional memberships your seats will be positioned together, but no guarantee can be made that they will be in your current location.

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Are deposits refundable?

The 20% membership deposit is non-refundable.

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As an MTX Club Classic member will I still be able to purchase tickets to concert and major events?

MTX Club Classic members will have a priority period to purchase tickets for all concerts and major events. Food & beverages will be on a user pays basis.

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What should I wear on a Stadium Tour?

Wear comfortable clothes and flat shoes suitable for walking long distances. In the cooler months be sure to dress warm and bring a jacket. You can bring a water bottle, we also have water fountains located around the stadium.

Our Stadium Concierge team have a limited number of umbrellas for public use, if required. Stiletto heels are not permitted inside the heritage listed scoreboard.

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Who is eligible to purchase at the concession price?

Persons holding the following cards are eligible to book a tour at the Concession price: aged pension, single parent pension, disability pension, full-time student, veteran affairs, seniors cards and health care cards.

You will be required to present your Concession card when you arrive for your tour.

Book a Tour

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Why is Adelaide Oval planning to build a hotel?

A boutique hotel is an innovation that will not only help offset the ongoing costs associated with operating and maintaining the stadium, but will also ensure Adelaide Oval stays at the forefront of innovation in what is an extremely competitive international event market.

Oval Hotel will be an important addition to South Australia’s $6.7 billion visitor economy, which is a critical driver of jobs and investment. The hotel will create 120 ongoing FTE roles.

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Who will manage and build the hotel?

Oval Hotel will be built and managed by the Adelaide Oval Stadium Management Authority. It will not be operated by an external provider, nor will it carry any large-scale external signage. A large number of Adelaide Oval staff members have extensive experience working in the four and five-star hotel and casino industry.

The design is being overseen by COX Architecture and project managed by Mott MacDonald, the same team responsible for the award-winning redevelopment of Adelaide Oval.

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Will there be any impact of major event days?

None of the stadium’s existing access/egress including the plaza and atrium entry are affected by the development. Planning is already underway to ensure the impact of construction on game day patrons arriving/leaving the stadium at the East Gate is kept at a minimum.

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What will the hotel look like?

The hotel has been designed to fit as unobtrusively and seamlessly into the existing design as possible, retaining the magnificent views while not impacting the experience for game day patrons.

The 138-room boutique hotel will feature two wings that will integrate into the existing design on either side of the East Gate. They will be linked by an elevated foyer and lounge pod with views into the east atrium and out to the parklands and city skyline.

The design of the hotel has been extensively reviewed by the Office for Design and Architecture South Australia (ODASA) to ensure it complements the current outstanding Adelaide Oval design environment.

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How much will it cost to stay at Oval Hotel?

Bookings are now open and can be made here.

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When can I make a booking?

To be the first to know when bookings become available, sign up to our mailing list here.

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How do I find info about Season Reserved Seats and Leigh Whicker Room Upgrades?

Click the button below:

Find Out More

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Who is eligible for a Concession or Junior membership?

Concession

Persons holding the following cards are eligible for a Concession membership: aged pension, single parent pension, disability pension, full-time students, and veteran affairs. Seniors cards and health care cards are not accepted.

Junior

Junior members must be under 15 years of age as at 1 January of the year membership is being purchased for (eg. 1 January 2021 for the upcoming 2021 Season), and may be asked for proof of age when entering Adelaide Oval.

Children in free

Children under the age of six years are permitted to enter the Members Area free of charge, but cannot occupy a seat. After this point they will need a membership (or will need to join the waitlist) or guest pass to enter (subject to availability).

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How do I get to Adelaide Oval?

Adelaide Oval is located 400 metres from the CBD and just a few minutes’ walk from public transport networks (train, bus and tram). Patrons are strongly encouraged to use public transport when attending events at Adelaide Oval.

Train
The Adelaide Railway Station is located on North Terrace, approximatley a five-minute walk across the Riverbank footbridge or via King William Street. For timetables and more information visit the Adelaide Metro website.

Tram
Trams operate between Glenelg and the city with stops located on North Terrace and King William Road (outside the Adelaide Festival Centre). For timetables and more information please visit the Adelaide Metro website.

Bus
Bus services run throughout the Adelaide metropolitan area and service several bus stops in the vicinity of Adelaide Oval. Refer to the Adelaide Metro website for details.

Taxi
On major event days taxi ranks and drop-off zones are located on Pennington Terrace and King William Road.

Adelaide Oval Express Services
For most major events at Adelaide Oval, patrons can take advantage of the Adelaide Oval Express Services across train, tram and bus routes. Travel is free upon presentation of a valid event ticket.

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Can I upgrade a Child or Concession membership on game day?

If members wish to upgrade a Junior membership to a Concession/Adult or a Concession membership to an Adult, this can be done at the ticket windows on game day.

Season 2021 upgrade prices:

Concession to Adult – $20
Junior to Adult – $25
Junior to Concession – $20

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How do I contact Adelaide Oval?

Please visit the Contact Us section of our website.

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How do I replace my lost/stolen/damaged membership card?

There is a cost of $35 for a replacement card. Replacement of a stolen card is free of charge by attaching the police report or indicating the police report number assigned to their case by SA Police. To organise a replacement card please call Member Services on 1300 100 336.

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If I arrive at the stadium and have left my membership card at home, can I still get in?

Please visit the South Gate Ticket Office (furthest window to the left signed Adelaide Oval Football Membership Enquiries). Your membership barcode will be blocked from entry, and a temporary ticket issued to you for the game at a cost of $15. Please note payment can be made by credit card only. Cash/cheque payment cannot be accepted.

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Can I place my membership on hold?

A member who continues to live interstate or overseas for a period of no less than six months, or reasonably expects to do so in the next membership year, may apply to place their membership on hold. A membership can remain on hold for no more than two consecutive years.

Documentation confirming absence must accompany the Adelaide Oval Football Membership hold form. This can include any of the following:

A copy of your Drivers Licence with proof of interstate address
A copy of your international airline ticket showing departure/arrival dates
A letter from your employer

Download Membership Hold Form

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I’d like to move the location of my Season Reserved Seat, how do I do this?

Members can submit a Seat Move Request Form:

Download Seat Move Request Form

Please note, any seat move request forms lodged during previous renewal periods are not carried over and a new seat move request form must be lodged for each upcoming season.

Due to the number of seat moves being limited, only those successful will be contacted prior to the start of the upcoming AFL season.

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Can I transfer my membership permanently to someone else?

Adelaide Oval Football Member Services may in its discretion allow a permanent transfer of membership.

Download Membership Transfer Form

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What if I have an issue or a complaint on game day?

In all instances, if you have an issue on game day please approach an event day staff member or Adelaide Oval security as soon as possible. By alerting staff or security this gives us the ability to resolve any issues on the day.

Members can also SMS their issue to the Adelaide Oval feedback number 0400 TELL US (0400 835 587). Please include as much information as possible such as Section, Row, Seat number and the issue at hand so our event day staff can closely monitor the area.

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What is the dress code for Adelaide Oval Football Members?

A dress standard of neat, smart casual attire (no rips or tears) applies for all Adelaide Oval Football Members and their guests. Adelaide Oval SMA Management reserves the right to refuse entry to Members Areas if members do not meet the minimum dress standard.

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Where can I find the membership Terms & Conditions?

The Adelaide Oval Football Membership Terms & Conditions can be downloaded via the button below.

View Terms & Conditions

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Where can I buy tickets for events at Adelaide Oval?

Ticketek is the only authorised ticketing agent for all major events at Adelaide Oval. Tickets to all Adelaide Oval events (excluding memberships) must be purchased via Ticketek.

Visit Ticketek

Adelaide Oval ticket offices are open on major event days, generally from half an hour prior to gates opening. Ticketek staff will be on site during events to facilitate ticket sales, collections and enquiries.

Accessible ticketing sales and enquiries should be directed to the Ticketek Special Needs Hotline on 1300 665 915.

Membership ticketing enquiries should be directed to the relevant home team:

Adelaide Crows Membership
(08) 8440 6666
membership@afc.com.au

Port Adelaide Membership
1300 467 232
membership@pafc.com.au

SACA/Strikers Membership
(08) 8300 3232
sacamembershipservices@saca.com.au

Important information about ticket on-sellers (eg Viagogo)

Ticket on-selling agencies – such as Viagogo, Stubhub, Ticketmaster Resale etc – are not authorised ticket sellers for Adelaide Oval. It is strongly recommended that Adelaide Oval tickets are only purchased through the authorised agent, Ticketek. Tickets purchased through unauthorised ticket on-sellers are not guaranteed admission and avenues of recourse are not available through Adelaide Oval, Ticketek or the relevant event promoter. All enquiries regarding tickets purchased through these channels should be directed back to the ticket on-seller.

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Where can I find more information about hosting a function at Adelaide Oval?

Please refer to our Functions page to find out more about our different options and to submit an online enquiry with our team.

Learn More

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When do Stadium Tours run and how much do they cost?

Standard tours operate daily at 11am and 2pm. Prices start at $17.

Adelaide Oval Football Members and South Australian Cricket Association Members are admitted to standard tours free of charge on presentation of their membership card. Bookings are required.

Book a Tour

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Are there conference facilities available at Adelaide Oval?

Adelaide Oval has 25 purpose-built function spaces, with the ability to cater for all types of events. Our team would welcome the opportunity to talk to you about your event. Please refer to the Functions page on our website for more information.

Find out more

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Can I use cash at Adelaide Oval?

Adelaide Oval food and beverage outlets now accept payment by card only. This assists with speed of service and also reflects the strong consumer trend towards increased use of ‘tap and go’ payment facilities.

All credit, debit and EFTPOS cards are accepted and all are exempt of surcharges. Patrons attending Adelaide Oval with cash only will be able to exchange it for a complimentary ‘Cash Card’ via Cash to Card Exchange booths located around the stadium.

Any un-used ‘Cash Card’ credit can be used at future events or redeemed in full at any time.

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Are there baby changing facilities within the stadium?

There are three family rooms located in the stadium – each family room contains a microwave, table, chairs, change tables, feeding rooms, toilets and nappy disposal bins. Toilets with baby change facilities are also located throughout the stadium – please refer to the list of locations below:

Family Rooms

Western Stand Level 1 – Southern end
Riverbank Stand Level 1 – Western side
Eastern Stand Level 1 – Southern end of Eastern Gate area

Baby Change Table in Accessible Toilet

Western Stand Level 3 – Either end of Ian McLachlan Room
Riverbank Stand Level 3 – Western and Eastern end of level
Riverbank Stand Level 4 – Eastern end of level
Riverbank Stand Level 5 – Eastern end of level
Eastern Stand Level 3 – John Halbert Room
Eastern Stand Level 4 – Corporate Suites
Eastern Stand Level 5 – Southern end of level

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Is Adelaide Oval accessible to all?

Adelaide Oval is committed to ensuring all patrons have an enjoyable and comfortable experience when visiting the stadium, including those with access needs.

The South, East and North Gates are all accessible to patrons. Lifts around the stadium provide individuals with access needs priority use. Our event day staff are available to help you to your seat or other facilities around the stadium.

Please visit the Accessibility section of the website for full details of the services available for visitors with access needs.

Access Information

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Can I hire Adelaide Oval?

Adelaide Oval has a range of function spaces and rooms available for hire. Please visit the Functions page of our website.

Find out more

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Do children need a ticket for events?

If the child remains on the lap of parent/guardian for the duration they are free to enter. If the child will be taking a physical seat, they will need a purchased ticket.

See What’s On

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I have a problem with the tickets I purchased/I have lost my ticket/I am unable to attend – what should I do?

Please contact Ticketek with any concerns or queries.

Contact Ticketek

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How can I find out where my allocated seat is at Adelaide Oval?

Once you have received your event ticket you will know your gate entry, stand level, aisle number and seat number. Please refer to the Stadium Map for seating information. Alternatively download the Adelaide Oval app from the Apple store or Google Play – the app provides users ‘find my seat’ functionality.

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Are concession tickets available for events?

Concession entitlements will vary per event, please check each event at Adelaide Oval for valid entitlements. If you have purchased concession tickets, you will be required to present a valid concession card and photo ID at point of entry into Adelaide Oval.

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Can I send someone else to pick my event tickets up for me?

Tickets should be collected by the named card holder who made the original purchase. If this is not possible, please contact Ticketek to discuss your requirements.

Contact Ticketek

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Where are the ticket offices located at Adelaide Oval?

Ticket offices are located at all main entry points around the stadium: Telstra Plaza, East Gate and the North Gate.

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My personal situation has changed since I purchased my tickets. Can my tickets be changed?

As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase.

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Where can I find out more about RoofClimb?

For all the details please head to the RoofClimb website.

Visit RoofClimb Website

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What corporate entertainment opportunities are available at Adelaide Oval?

Adelaide Oval offers outstanding 18-person Corporate Suites as well as the MTX Club – a unique corporate entertainment experience. For more details please visit the Corporate page.

View Corporate Memberships

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What payment cards do you accept for Stadium Tour bookings?

We accept all credit cards – Mastercard, Visa, Amex and Diners. Please note a 1.5% surcharge applies to Mastercard and Visa transactions and a 3% surcharge applies to Diners and Amex transactions.

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Where do the Stadium Tours start from?

Stadium Tours depart from the Visitor’s Centre located in the foyer of the Riverbank Stand. Please check-in with Stadium Concierge upon arrival.

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What age is the tour suitable for?

The Adelaide Oval Stadium Tour is suitable for all ages. Children must be accompanied by an adult at all times.

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Are Stadium Tours suitable for visitors with access needs?

Adelaide Oval Tours are guided walking tours which cover up to 2.5km on foot and may include the use of steps, stairs, escalators and elevators. All areas on the tour, with the exception of the heritage listed scoreboard, are accessible by wheelchair and walking aids.

For discuss your requirements and how we can best look after you while on our Tours, please contact our Tour and Visitor Experience Coordinator on 08 8211 1198.

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Are there catering options available for group bookings?

Yes – catering for group Stadium Tours is made on a case by case basis. Group catering is treated as an Adelaide Oval function in conjunction with a tour. Room hire and standard menu pricing applies.

Make Enquiry

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Do you take group bookings for Stadium Tours?

Group bookings for 10 or more guests are available by appointment – please contact us on 08 8205 4700 for more information.

Group bookings can be made at an agreed time outside of the standard tour times. Weekend group tours are subject to guide availability.

Group booking requests should be made a minimum of four weeks in advance. Group tours are not available on event days.

Make Enquiry

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Am I able to turn up for a Stadium Tour without booking in advance?

Bookings are recommended to avoid disappointment. Please visit the Adelaide Oval Stadium Tours page to make a booking.

Book a Tour

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Can I park at Adelaide Oval if I am attending a function?

Wilson Parking operates two car parks at Adelaide Oval that function guests can access:

East Car Park – accessible via King William Road (north-bound only)
North Car Park – accessible via Pennington Terrace

For any out of hours access queries please call 08 8211 1199.

Wilson North Car Park

Access via Pennington Terrace
Open 24/7 (subject to change on event days)
Fees apply
Wilson Parking offers a $10 Book-A-Bay Car Park in the North Car Park on non-event days. For more information please visit wilsonparking.com.au

Wilson East Car Park

Access via King William Road (north-bound lanes only)
Open 6am – midnight (subject to change on event days)
Fees apply
Wilson Parking offers a $16 Book-A-Bay Car Park in the East Car Park on non-event days. For more information please visit wilsonparking.com.au

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How can I report antisocial behaviour during events?

To report bad behaviour during events, you can text Adelaide Oval Security on 0400 TELL US (0400 835 587). Alternatively, if you would like to raise your concerns outside of games, you can email us at enquiries@adelaideoval.com.au

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Are there any items that cannot be brought into Adelaide Oval?

Yes, certain items are not permitted inside the venue. Please refer to the Adelaide Oval Conditions of Entry for a list of prohibited items.

Conditions of Entry

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Can I move to a different location in the stadium during an event?

This varies from event to event, please refer to the specific event page for a map highlighting the General Admission and Member areas.

View Events

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Where do I find event timings and details?

Please visit the What’s On page for specific information relating to each event.

See What’s On

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Is the consumption of alcohol permitted at Adelaide Oval events?

Depending on the event, there are different policies in place regarding the consumption of alcohol during events. Please ensure you check your event details carefully. Under no circumstances are patrons allowed to bring their own alcohol into the stadium.

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Does Adelaide Oval show other matches on stadium screens during events?

Event day activity is organised by the relevant event owner, including the showing of other matches during an event. The South Australian Cricket Association or the Adelaide and Port Adelaide Football Clubs should be your first point of contact regarding this enquiry.

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Can I bring my assistance animal?

Assistance animals are welcome at Adelaide Oval (identifiable with an official identification pass, medallion, coat or other recognised form of identification). There are 119 Easy Access seats throughout the stadium designed to be able to accommodate assistance dogs.

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Are there dedicated staff on accessible bays?

Adelaide Oval staff members receive training in disability awareness. Staff at accessible seating bays will be more than happy to assist with anything required.

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How do I book tickets for future events?

All ticket bookings for Adelaide Oval public events are sold via Ticketek. Please visit the What’s On page for more information.

See What’s On

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What are the ticket prices for visitors with access needs?

Ticket prices and concession policies will be set by the venue hirer and may vary from event to event. Adelaide Oval encourages event organisers to accept Companion Cards. Please visit the What’s On page for more information on ticketing for future events.

See What’s On

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What facilities does the stadium have for supporters with access needs?

Adelaide Oval offers the following services:

Access ticket windows
Access turnstiles at each entry gate
Hearing assistance is available in the seating areas via infrared neck loop receivers (available at the accessible ticket counters)
Lifts to all levels
Wheelchair bays and Easy Access seating
Accessible height counters at all bars and food outlets and clear signage to indicate location and how to use the facilities

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How many access toilets are there at Adelaide Oval?

Unisex accessible toilets are located near all male and female toilets. In total, there are 41 of these facilities. They are signed with raised tactile/Braille signs that also tell which way you can transfer onto the pan. RH means that you can transfer to the right and LH means to the left, so there will be a toilet to suit your requirements.

There are also 77 cubicles within male or female toilets that have extra space with the door opening outwards if you use a walking frame or another mobility aid. These toilets, marked with this symbol, also have short grab rails on both sides of the cubicle to assist in getting on and off the toilet.

Male urinals also have these short support rails at each end to support you and your mobility aid.

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What is the easiest way to get to Adelaide Oval for visitors with access needs?

Access-compliant car parks are available across multiple locations in the Adelaide Oval precinct. Please refer to the event pages for details about specific events or call Adelaide Oval Reception on 08 8211 1100.

Alternatively, disabled drop-off zones have been established on War Memorial Drive and King William Road. For additional access information please contact Adelaide Oval on 8211 1100.

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Can visitors with access needs park at Adelaide Oval on event days?

A number of options are available for accessible parking on event days – please contact Adelaide Oval Reception on 08 8211 1100 for more information. For most major events, Adelaide Oval also runs courtesy golf carts for those patrons needing assistance in entering the ground from the designated drop-off zones on Pennington Terrace, King William Road and War Memorial Drive.

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How many seats are there for visitors with access needs at Adelaide Oval?

Adelaide Oval has 275 places for wheelchair users and 119 Easy Access seats that provide extra space suitable for those who use mobility aids, who require extra space and for those accompanied by assistance dogs. These flexible seating options for personal assistants, companions or guests are located throughout the stadium.

All main entries to the stadium (South, East, North Gates) are accessible for wheelchair users, semi-ambulant visitors and those accompanied by assistance dogs. Ramps and lifts are used extensively around and throughout Adelaide Oval to provide safe access for wheelchair or mobility impaired visitors. Ramps are located near all stairs and lifts are located near all escalators.

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Does Adelaide Oval have restaurants or cafés open on non-event days?

Koffee Ink Café

Koffee Ink Café, set on Telstra Plaza overlooking the Adelaide Riverbank, is open to the public seven days a week and serves a range of items including pizzas, wraps, salads, cakes and coffee made by expert baristas.

Find out more

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Can I book into a restaurant on event days?

Adelaide Oval has a range of event day dining options available for members, including Bespoke Wine Bar & Kitchen and the John Halbert Room located in the Stadium Club. Please check with your member provider about what restaurants are available to you on event days.

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Will the bars be open throughout the event?

Adelaide Oval has a range of bars that open for events offering a selection of alcoholic and non-alcoholic beverages for purchase. Adelaide Oval reserves the right to open or close bars and kiosks at Adelaide Oval at any time.

Adelaide Oval encourages the safe, sensible and responsible consumption of alcohol by patrons. Patrons are reminded when entering Adelaide Oval that:

it is an offence for a minor to purchase and/or consume liquor;
it is an offence to purchase liquor for, or supply liquor to, a minor; and
a person supplying liquor to a minor will be reported to police and penalties apply under the Liquor Licensing Act 1997 (SA).

Please note 24-hour closed circuit television surveillance operates throughout Adelaide Oval.

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What catering facilities are available on event days?

Stadium kiosks, serving everything from popular stadium fare through to gourmet choices, are located within 40 metres of all seats. Koffee Ink Café, located on Telstra Plaza and within Elder Park across the River Torrens, is also open on event days, serving a range of options including sandwiches, wraps, pastries and salads.

If you hold a membership, please check with your member provider about the range of member bars and dining options available to you.

Eat & Drink

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Can I bring my own food and drink to Adelaide Oval on event days?

Patrons are allowed to bring small quantities of food and non-alcoholic beverages for personal use only. As per the Adelaide Oval Conditions of Entry, visitors are not allowed to bring in eskies of any size or type (including foam eskies), cans, tins, metal containers, glass bottles, glass containers or alcoholic drinks. Please note that there is no self-catering in corporate facilities.

Conditions of Entry

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Can I park at Adelaide Oval?

Event Days

Parking information is specific to each event – please refer to the What’s On page for more details.

See What’s On

Non-Event Days

Wilson Parking operates two car parks at Adelaide Oval on non-event days:

North Car Park

Access via Pennington Terrace
Open 24/7 (subject to change on event days)
Wilson Parking offers a $10 Book-A-Bay Car Park in the North Car Park on non-event days. For more information please visit wilsonparking.com.au

East Car Park

Access via King William Road (north-bound lanes only)
Open 6am – midnight (subject to change on event days)
Wilson Parking offers a $15.50 Book-A-Bay Car Park in the East Car Park on non-event days. For more information please visit wilsonparking.com.au

View car park locations

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Can I store a pram at Adelaide Oval during events?

Yes, pram storage is available in the South Gate behind the Stadium Concierge and in the East Gate on the right hand side near the merchandise area.

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Is there a dress code at Adelaide Oval?

A range of dress codes apply at Adelaide Oval and patrons will be denied entry or evicted from Adelaide Oval if in breach of an applicable code. It is the patron’s responsibility to observe the dress codes. Dress codes may vary depending on the event – see the specific event information for more details.

General Admission

For general admission and where dress codes have not been specified, patrons are requested to, at minimum, be appropriately clothed for a public venue and:

footwear must be worn at all times;
patrons must not wear or display items which bear offensive, racist, radical, fanatical, inflammatory, obscene, derogatory or provocative slogans, signage or logos;
patrons must not wear or display any item for the sole or dominant purpose of ambush marketing; and
patrons must not wear, display or possess items which bear street gang or motor cycle gang colours, including and not limited to patches, jackets, T-shirts, badges, other clothing or
paraphernalia or items bearing a motor cycles gang’s insignia.

SACA Members

Strict dress codes apply for SACA Members. Please refer to the SACA website for details.

Adelaide Oval Football Members, Essential Crows and Essential Power Members

Neat casual attire must be worn by all persons seeking or gaining admission to the Members Area. AOSMA reserves the right to refuse admission to the Members Area, any person who in the opinion of an employee or agent of the AOSMA is deemed to be inappropriately attired. In any event, no person wearing rubber thongs, singlets or football shorts will be allowed admission to or be permitted to remain in the Members Area.

Adelaide Oval Corporate Hospitality and Dining Room Areas

Unless otherwise permitted by AOSMA, the minimum standard of dress required for Adelaide Oval corporate hospitality and dining room is a high standard of smart casual attire. Males must wear a collar when inside any of these areas, even if worn under a sweater or jacket. Patrons are requested to note that SACA Members dining and hospitality dress codes differ, and are referred to the above link to the website.

Stadium Club

Smart-casual attire must be worn by all members and guests aged 12 and above seeking admission to the Stadium Club.

To avoid embarrassment or inconvenience, please note the following unacceptable clothing items:

sleeveless tops (tank tops, singlet tops)
excessively ripped jeans, rubber thongs or ugg boots
football shorts or football jumpers
tracksuit pants
sports, active or beach wear (including board shorts)
hoodies/hooded jumpers/hooded jackets
offensive slogans or messages
untidy or dirty clothing

Adelaide Oval reserves the right to refuse admission to any person, who in the opinion of an employee or agent of the Adelaide Oval, is deemed to be inappropriately attired.

Click to view MTX Club dress code

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What do I do if I have lost/left an item at Adelaide Oval?

Lost property is collected after every event and delivered to Adelaide Oval Concierge, contactable via (08) 8205 4700 or via email enquiries@adelaideoval.com.au. Twice a year, at the end of the cricket and football season, any outstanding property is donated to local second-hand stores.

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What memberships are available?

Cricket

Becoming a member of the South Australian Cricket Association allows you to enter the ground and members enclosure of the Western and Riverbank Stands for all Cricket Australia international and domestic cricket matches, including the Domain Test, Gillette One Day International, KFC Big Bash League and Sheffield Shield.

For more information about SACA Membership including a full list of benefits, please visit the SACA website.

SACA Website

Football

The Adelaide Oval Football Membership is one of the state’s most sought-after memberships and is the only membership for the dedicated South Australian football supporter. For more information and a full list of benefits please visit the Adelaide Oval Football Membership page.

Adelaide Oval Football Membership

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How do I purchase tickets for a visitor with access needs?

If you have access requirements for wheelchair, Easy Access, hearing or you require companion seating, please contact Ticketek on 1300 665 915.

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Can I arrange a personal announcement at an event?

Event day activity is organised by the relevant event owner, including all announcements and scoreboard content. The South Australian Cricket Association or the Adelaide and Port Adelaide Football Clubs should be your first point of contact regarding this enquiry.

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Does Adelaide Oval sell phone chargers?

You can purchase a SOS Charge on-the-go phone charger for $14.95 from Stadium Concierge on Level 1, Riverbank Stand (iOS and Android versions available).

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Am I allowed to smoke at Adelaide Oval?

Adelaide Oval is a smoke-free venue. There are designated smoking areas located outside the stadium. Smokers will need to exit the venue to use these areas.

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Will I get wet if it rains during an event?

The stadium delivers shade through summer and protection from the elements in winter, with 77 per cent of seats undercover. Umbrellas may be brought into Adelaide Oval but for the comfort and safety of others cannot be raised while any activities are taking place on the Oval, or, in the case of SANFL or AFL matches, cannot be raised or opened at any time while inside the venue.

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Who owns Adelaide Oval?

Adelaide Oval is owned by the State Government and leased to the Adelaide Oval Stadium Management Authority for a period of 80 years. The Adelaide Oval SMA Ltd is responsible for the management of Adelaide Oval.

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What is the Adelaide Oval’s policy on returns or replacement of faulty Adelaide Oval merchandise items?

Please select items carefully as we do not refund due to change of mind. Adelaide Oval is more than happy to provide an exchange of products within 30 days of purchase with proof of receipt, providing any clothing is unworn, any tags or packaging are intact and the product is in a re-sellable condition.

Products that are faulty will be replaced or a full refund can be provided. The Adelaide Oval Refund and Replacement Policy is based on the Australian Consumer Law Refunds and Returns. Please check www.accc.gov.au for more information.

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Where can I buy Adelaide Oval merchandise?

A range of Adelaide Oval merchandise is available for purchase during business hours from the Stadium Concierge or RoofClimb Centre, both located in the Riverbank Stand. For merchandise enquiries please phone Stadium Concierge on 08 8205 4700.

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Where can I buy event-specific merchandise?

Team merchandise will be available for sale on event days from the merchandise booths situated around the stadium.

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What is Adelaide Oval’s capacity?

Adelaide Oval has a total capacity of 53,500, including standing room for 3,500 on the northern mound.

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Who was involved in the Adelaide Oval redevelopment?

The South Australian Government announced its initial plans to revamp Adelaide Oval in December 2009, pledging $535 million to the project. In March 2011, the South Australian National Football League (SANFL) and South Australian Cricket Association (SACA) reached a landmark agreement to bring football and cricket back together at Adelaide Oval.

The redevelopment began in April 2012 lead by a project management team comprising Lend Lease, Cox Architects and Mott MacDonald.

Achieving both its schedule and budget targets, Adelaide Oval officially reopened on 29 March, 2014 for the Port Adelaide v Adelaide Showdown, a match which attracted 50,397 fans. For the first time in 40 years, Adelaide Oval was once again the home of both football and cricket.

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How can I ensure my children don’t get lost at Adelaide Oval on an event day?

To assist in the management of children who become separated from their parents or guardians, Adelaide Oval will provide white wristbands (with a contact mobile number) at the stadium concierge, entry gates, St John rooms and with event day supervisors. The handout asks parents/guardians to place their mobile phone number on a wristband for their children and take a photo on their phone of their child on arrival to recall on for a clothing description. Parents/guardians are then asked to educate their children on what to do should they become lost/separated by identifying safe people to approach for help.

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Are there any betting facilities at Adelaide Oval?

There are no permanent sports betting outlets located at Adelaide Oval.

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