my NDIS 12+

I really loved using the app until the most recent set of updates. When creating a new claim, it now has a bullet list of options. It would be helpful if this defaulted to favourites instead of new. The favourites listed then only show the company name and no longer show the description. I have three therapists from the same company at the moment so I just have the company name listed three times and have to click on each one to figure out which to pick for the correct therapist. This allows for my expenditure to be grouped by therapy type, not just company. It’s frustrating to use now where before it was a lovely, smooth process. Otherwise the app itself is clean and easy to use and has been reliable with no issues. It would be great if the “review details” page included the name of the child so I could double check at that point that I am claiming against the correct account (I have two children with NDIS). But generally, great work guys! Keep it up!

Hi MaraWasHere. Thank you for your feedback as we are always looking to improve the app. Please note that we will be releasing an update to the app soon to include the description in the favourite claims list. We are also reviewing your other suggestions and will consider including these improvements in a future update. Thank you for your support.

Initially I had no problem with this app. I was able to upload my profile as a representative for my 6 year old and was told it was how I can use his consumables fund to claim purchases. When I first tried to use it I kept getting a ‘Something went wrong’ error with no explanation as to what exactly. Was there missing information? Did my receipt not upload? Nope, not telling. Just an infuriating graphic of a person looking confusedly at an electrical chord 😬. So, I leave it for a few days, try again today and I cannot get past a purple screen that just says ‘who are you representing? Nothing to click. I then decide that maybe I just need to re-upload the app. I do this, put in my details, go through everything, get the check mark, starts again. Ok… try again, get the check mark, says to sign in again. I really need this app to work and it just won’t. Now I have a $300 consumables receipt that I only have a few days to claim before his funding runs out. Will try calling the help-line but when the first thing you hear is ‘we are experiencing a high number of calls’ you know your going to be on the phone for hours 😔. No response to email query either. Oh yes! And that was also atrocious as well! I kept getting an error saying ‘postcode must only have numbers’ which it did, until finally it just seemed to go through after about 6 attempts!

Hi LaurenAU84, apologies for the experience you had with the my NDIS app and thanks for reporting it. If you keep having the same issue you can log it within the app by selecting “Let us know what you think” in the My Account section. You can also include a screenshot or the exact error message too. We can then reach out to directly to help you with this problem.

I’ll admit I didn’t have high expectations for this app, given my experience with the portal and myGov.

The app is clean, well designed and provides a simple, positive user experience. Quite the opposite to the web experience. As a neurodiverse user I find the mix of simplicity and functionality spot on.

Well done NDIA development team 👍

Hi Pix54. Thank you very much for your feedback. We have shared your positive experience with the team.