Advertising and Digital Communications Services Scheme

  • Recommended
Date: 1 May 2014 - 30 Apr 2025
Updated: 31 Mar 2022
Managed: Department of Customer Service Contact owner
Type: Whole of government
Scheme Number: SCM2701
The scheme lists prequalified advertising and digital communications service providers.

What's covered

This scheme offers a range of services across 11 capabilities:

  • market research
  • strategy
  • marketing and campaign services
  • public relations
  • social media
  • Indigenous communications and engagement
  • CALD communications and engagement
  • visual communications
  • written communications
  • digital communications
  • production.

Media planning and media buying services are excluded from this scheme. For more information on these services, go to NSW Government advertising.

Why use the scheme

The scheme:

  • makes it easier for NSW Government departments and agencies to source approved suppliers for a range of marketing communications services
  • gives marketing service providers with relevant and proven expertise the opportunity to deliver work for NSW Government
  • helps aggregate government spending to ensure value for money.

Who to contact

For information or advice, you can contact the scheme owner, the Department of Customer Services, by emailing advertising@customerservice.nsw.gov.au

Approved suppliers

The list of prequalified marketing service providers is made up of small, medium and large businesses across all 11 capabilities.

If you have a buy.nsw Supplier Hub account and are logged in, you will be able to access the list of suppliers . If you do not have an account, it is quick and easy to register. You can create your account via the Supplier Hub .

How to buy

Additional to any guidelines specific to your department, the following procurement rules apply when using a service provider on the scheme:

  • if the contract value is up to $150,000, you'll need 1 quote
  • if the contract value is more than $150,000, you'll need 3 quotes.

We recommend using a standard form of agreement to formalise your agreement with a scheme service provider.

Download the agreement from the government advertising section on the NSW Government website.

If you contact a supplier on the scheme, please fill out this form upon engagement or contracting their services.

How to apply: step by step

  1. Log in with your supplier account. If you don’t have one yet, you can sign up now.
  2. Start an application to join the scheme. You’ll need to answer questions and upload required documents.
  3. Submit your application.

We'll assess your application according to the following criteria:

  • demonstrated experience, performance and effectiveness of the services covered in this scheme
  • references
  • other criteria, specific to any new category during the life of the scheme.

Application how-to guides

For assistance with applying, refer to the how-to guides:

Download scheme rules

Please refer to the scheme conditions DOCX, 114.21 KB for further information on the scheme rules and requirements.