This form is to be used by Jump Delivery Partners when they receive a modem returned by a Skinny Jump customer or if they require a modem to be reset or re-provisioned for any other reason. The Skinny Care Team must also use this form when a customer reports they have a faulty modem and they require a replacement.
The information provided in this form authorises the Skinny Support Team to delink an account and reset the modem. Once the modem is reset, an advice note is sent to the Delivery Partner at the partner email entered below.
Replacements for faulty Jump modems are couriered directly to customers by DIAA, along with a pre-paid courier bag for the return of the faulty modem.
A copy of this form will be emailed to the Delivery Partner, or in the case of faulty modems reported to the Skinny Care Team , to DIAA.
So please take care to ensure the email entered below is for the Jump Delivery Partner, or in the case of faulty modems, the Care Team should use: jump@diaa.nz. THIS SHOULD NOT BE THE CUSTOMER'S EMAIL!