Key Student Contacts
Are you in need of support?
Need help now?
If you are in a life-threatening emergency, dial triple-zero (000) for police, fire, or ambulance services. If you require security assistance, dial ANU Security on 02 6125 2249. Follow the prompts and press 1 for immediate assistance.
If an emergency event is occurring on campus, follow the directions of ANU Security and ANU staff and move to a safe location. You should also download the ANUOK app for current alerts.
Need Academic Support or advice?
Academic Support
Academic Skills
Academic Skills offers online individual appointments, workshops and resources to help students develop essential study, research and writing skills needed to succeed at university.
Contact: Academic Skills Website
Accessibility
Accessibility assists students who have a disability, medical condition or who are recognised primary carers of a person with a disability to participate fully in their program of study by providing advice, supports and adjustments that minimise the impact of disability in education.
Contact: Accessibility Website
Dean of Students
The Office of the Dean of Students offers confidential, impartial advice and support to students on matters relating to their studies and academic progress.
Contact: Dean of Students Website
ANU Students' Association (ANUSA)
ANUSA provides support, advice and assistance to undergraduate and postgraduate ANU Students requiring help with academic appeals, legal matters, and financial hardship.
ANUSA provides support, advice and assistance to undergraduate and postgraduate ANU Students requiring help with academic appeals, legal matters, and financial hardship.
Contact: ANUSA
T: 02 6125 2444 | E: sa.admin@anu.edu.au
Students living on-campus
If you live on campus, contact your residential pastoral care team and get involved in the academic support groups available within each of the Residential Halls, Lodges and Colleges.
If you live on campus, contact your residential pastoral care team and get involved in the academic support groups available within each of the Residential Halls, Lodges and Colleges.
Contact: Accommodation Website
Academic advice
ANU College of Arts & Social Sciences (CASS)
For advice contact CASS Student Office by phone, email, in-person drop-in and online drop-in.
- Permission codes:
- CASS permission code form
- Language courses: CASS language placement tests
- Degree planning: CASS study plans
- Course credit or exemption: CASS credit process
- Late enrolment: submit CASS convenor permission form AND Standard ANU enrolment change form
ANU College of Asia & the Pacific (CAP)
For advice contact CAP Student Centre by phone, email, in-person drop-in and appointment (in-person and online).
- Permission codes:
- Undergradautes: email cap.student@anu.edu.au
- Postgraduates: email your school
- Language courses: Asian languages proficiency assessment (under "Language Proficiency Assessment" heading)
- Degree planning: CAP undergraduate degree templates or see Programs and Courses for postgraduates
- Course credit or exemption: Standard ANU credit process
- Late enrolment: Standard ANU enrolment change form
ANU College of Business and Economics (CBE)
For advice visit the CBE Student Services Help Desk in the foyer of Building 26C, or go along to a drop in session to speak with an advisor.
- Permission codes: email info.cbe@anu.edu.au
- Degree planning: CBE program planning
- Course credit or exemption: CBE credit process
- Late enrolment: see "Late Enrolment Guide" tab on CBE Enrol webpage
ANU College of Engineering, Computing & Cybernetics (CECC)
For advice contact CECC Student Services by email and in-person drop-ins.
- Permission codes: CECC permission code form
- Degree planning: CECC degree checking template
- Course credit or exemption: CECC credit process
- Late enrolment: CECC late enrolment process
ANU College of Health & Medicine (CHM)
For advice contact Science Central by email, online drop-in and appointment (online).
- Permission codes: CHM permission code form
- Degree planning: CHM undergraduate study plans or see Programs and Courses for postgraduates
- Course credit or exemption: CHM credit transfer process
- Late enrolment: Standard ANU enrolment change form
ANU College of Science (CoS)
For advice contact Science Central by email, online drop-in and appointment (online).
- Permission codes: CoS permission code form
- Degree planning: CoS undergraduate study plans or see Programs and Courses for postgraduates
- Course credit or exemption: CoS credit transfer process
- Late enrolment: Standard ANU enrolment change form
ANU College of Law (Law)
For advice contact Law Student Education and Support by phone, email, in-person drop-ins and appointments (in-person, phone and online).
- Permission codes: email enquiries.law@anu.edu.au
- Degree planning: see "Program management" for each program's page on Law current students webpage
- Course credit or exemption: Law credit process
- Late enrolment: Law late enrolment form
Need Wellbeing Support or advice?
Student Safety & Wellbeing
The Student Safety and Wellbeing team offers free and confidential* support for students who have been impacted by sexual assault or sexual harassment (directly or indirectly) as well as a range of other concerns that may impact on a student's engagement and experience while at ANU.
Contact: Student Safety & Wellbeing Website
ANU Counselling
ANU Counselling provides free and confidential counselling for all currently enrolled ANU students, including ANU College students.
Contact: ANU Counselling Website
ANU Wellbeing and Support Line
The ANU Wellbeing and Support Line is a phone/text service for all current students who are experiencing situational stress, emotional difficulties and mental health concerns. Available 24/7 weekends and weekdays.
Phone: 1300 050 327
SMS/Text service: 0488 884 170
ANU Students' Association (ANUSA)
ANUSA provides support, advice and assistance to undergraduate and postgraduate ANU Students requiring help with academic appeals, legal matters, and financial hardship.
ANUSA provides support, advice and assistance to undergraduate and postgraduate ANU Students requiring help with academic appeals, legal matters, and financial hardship.
Contact: ANUSA
T: 02 6125 2444 | E: sa.admin@anu.edu.au
Students living on-campus
If you live on campus, contact your residential pastoral care team and get involved in the academic support groups available within each of the Residential Halls, Lodges and Colleges.
If you live on campus, contact your residential pastoral care team and get involved in the academic support groups available within each of the Residential Halls, Lodges and Colleges.
Contact: Accommodation Website
Need help with student administration processes or systems?
Student Central is your first point of contact for anything relating to student administration processes, systems, advice and support services.
Our friendly team can help you with a range of enquiries from enrolling in your course and understanding fees and invoices, to getting your student ID card, graduation and more.
Contact: Student Central homepage
Looking for IT support and assistance?
If you need IT assistance, you can get in touch with the ANU IT Service Desk.
Can't find the team you are after?
If there is a team or area at the University not mentioned above, please visit this webpage. You can also search the ANU Directory.