Service Victoria 4+

App needs to allow for poor network availability

I have had several instances where I was trying to check-in but it failed due to poor or no network connection. Given the increased use of the check-in component it would be useful if it used a store-and-forward approach when a satisfactory network connection cannot be established. The stored data can be forwarded once a stable network connection can be established. This has to be better than losing valuable check-in information.

I also agree with previous comments regarding storing of frequent companion details as per the check-in apps for NSW and ACT. The app could also do with a check-out capability same as NSW app as this must provide more useful information to the content tracers.

Add vax status for other people

Need to add ability to show vax status for other people who are checked in with the app in addition to the main person checking in.

*** I have now had a response that the Service Victoria app is working with the Commonwealth to update the app to cater for the deficiency above. This is poor form. NSW has this all sorted on the Service NSW app. This is a poor excuse on behalf of the Service Victoria app. Having states operating like silos is a lack of can do attitude. Service Victoria app consult with Service NSW app and share between yourselves how to get a solution! Service Victoria app it just makes you look incompetent trying to be better than NSW. Just don’t be afraid to ask the question to Service NSW app and work together to find the common goal. This sort of attitude is what the Victorian and Australian population have found frustrating during the pandemic***

Developer Response ,

Hi Codsy, you can now add the COVID-19 digital certificates of other people on your Medicare account to your Service Victoria app. Update your app to get this new function. It’s another easy way to show the vaccination status of your family or other dependants you care for when you check in. More at https://go.vic.gov.au/01UEqB

Brilliant

Thank you for listening to feedback and adding history for the last 28 days, so users can view their own data, and delete info if they really wish (hopefully after writing it down). To anyone reading, all data is deleted within 28 days automatically, but check in info is also deleted within that time for places you check in to. Please use your real phone number, as if you are a tier 1 close contact, you’re going to get that phone call to keep you and those you interact with safe. This is great for the tier 3 close contact, and tier 2 where people haven’t been sent an sms because of the speed of updates. Very happy to give 5 stars for this version, after 3 for the previous versions. Thank you, and well done

Developer Response ,

Hi _m_a_t_t_, thanks for updating your review. We're always looking for ways to improve, so thanks for taking the time to send feedback.