Shoalhaven City Council has been notified of a data breach of the ‘OracleCMS’ which the Council uses as its after-hours phone call service provider.
Council is experiencing delays in assessment timeframes. The Assessment Team are working through applications at full capacity and request patience with our staff during this time.
In This Section
NSW Health is leading the response to COVID-19. Council recommends visiting the NSW Health website for daily COVID-19 case numbers. You can also visit the Illawarra Shoalhaven Local Health District website for the latest information on COVID-19 cases in the Shoalhaven.
NSW Health advice is changing quickly. The latest COVID-19 restrictions for the Shoalhaven can be found on the NSW Government website. You can also find information on the Roadmap for easing COVID-19 restrictions in NSW on the NSW Government website.
For information on Council's Response to COVID-19.
If you plan to visit our venues you must be familiar with the processes and measures in place and follow COVID safe rules during your visit. These requirements may vary.
Shoalhaven City Council has COVID safety plans in place for its facilities including public venues and holiday parks.
Nowra Administration Office will is open to the public with normal operating hours. Customer Service Counter at Ulladulla Administration Centre is open to the public with normal operating hours. Thanks in advance for understanding not all services are available in person as we begin to transition our workforce back to working in the office. Please call Customer Service on 1300 293 111 if there is a staff member you would like to talk to in person, they will be able to advise on how to contact Council staff whether it’s online or in person.
Customer service interactions are encouraged to be conducted online and over the phone. Call to speak with a helpful staff member or use the convenient web chat function on our website.
All Recycling and Waste Depots are fully operational and open at normal opening hours. Unexpected staff shortages at our Recycling and Waste Depots may result in some services to close without notice for a short period of time.
Green and Bulky Collection service is taking bookings.
Existing collection schedule in place.
Holiday Haven Parks is open to the general public who are permitted to travel. Please visit the Holiday Haven website for current restrictions.
Shoalhaven Animal Shelter is open, if you have any queries please call (02) 4429 3410.
Shoalhaven Entertainment Centre is open.
For more information visit:
Outdoor sea pools are open. All Shoalhaven Swim Sport Fitness Centres’ will re-open to varied operation hours, including indoor and outdoor pools and gyms. Learn to swim and squad programs have commenced. For further information please refer to the Shoalhaven Swim Sport Fitness website for detailed information on changes to operations.
Open with restrictions in place.
Shoalhaven Regional Art Gallery is open with normal operating hours.
Nowra, Sanctuary Point and Ulladulla Libraries are open. For more information, including current restrictions, please visit the Shoalhaven Libraries website.
All Cemeteries and the Shoalhaven Bereavement Services office are open.
Our Reflections Function Centre is open.
For more information, please visit the Shoalhaven Bereavement Services website.
The Ulladulla Civic Centre is now open, including the Library, Visitor Information Services and function centre. The cafe is opened for seated service.
The Ulladulla Recovery Centre transitioned to a telephone service, you can call Council’s dedicated recovery helpline on (02) 4429 5888 Monday to Friday 9.00am - 5.00pm.
Shoalhaven Recovery HUB at the Ulladulla Civic Centre is open. The Hub has resumed normal operating hours of Thursday and Friday from 10.30am to 4.00pm. Activities will be reintroduced as COVID restrictions continue to ease.
Visitor Information Centre located in the Shoalhaven Entertainment Centre is open to normal operating hours. You can also contact the team on (02) 4421 0778 or email tourism@shoalhaven.nsw.gov.au. Visitor information is also available online.
Council owned community and public halls are available for bookings. This includes buildings at showgrounds, sporting facilities, meeting rooms, public halls, community centres and Schools of Art. The Hirer is responsible for ensuring the booking and activity complies with the restrictions under the NSW Health Public Health Order and a COVID safe plan will need to be provided as part of the booking.
You can book a facility online.
Council meetings will be closed to the public. Members of the public are encouraged to watch these meetings on our live stream.
Visit the relevant Get Involved project page for the latest information.
Customers may speak to a Duty Planner or Building Officer between 09:00 AM–11:00 AM Monday to Friday via the phone or virtual meetings. Meetings are also available by phone appointment and email.
Operations as normal, with social distancing in place.
Open for use. All use must comply with current NSW State Government restrictions as identified by law.
It is the responsibility of the user-group to ensure compliance with current restrictions.