Mantra on Russell Melbourne 4 stars

Customer review rating (ALL Rating) 4.4/5 1,728 reviews

Mantra on Russell Melbourne - Image 1
Mantra on Russell Melbourne - Image 2
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Mantra on Russell Melbourne - Image 4
222 Russell Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located on level one, Home Pantry serves an artisan breakfast, barista blends & a warm welcome

  • Enjoy our indoor heated pool and bubbling spa underneath a stunning glass roof

  • Admire the heritage architecture of iconic landmarks just a 13 minute walk from the hotel

  • Sample the modern Australian menu at our Mantra on Russell onsite restaurant

  • Hop on the free City Circle tram just 4 minutes from our hotel doorstep & ride around the CBD

Our accommodation(s)

Studio

Studio Apartment

  • 2 pers. max
  • 32 m² / 344 sq ft
  • Bedding 1 x King size bed(s)

Hotel location

Mantra on Russell Melbourne

222 Russell Street
3000 MELBOURNE
Australia

GPS:-37.811297, 144.967821

Telephone
Fax +61 3 9915 2599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

HOME KITCHEN AND BAR

Located on level one, Home Kitchen and Bar is the perfect place for quiet reflection over breakfast, coffee or a late afternoon drink. Currently open 7 days a week for buffet breakfast with Bar open Friday and Saturday.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,728 reviews

TripAdvisor Rating  4.5/5  3,581 reviews

Certificate of excellence 2024

Well located excellent staff

TripAdvisor rating 5.0/5

Deb N Couples - TripAdvisor review

The room was very comfortable warm clean and roomy. We always stay here when in Melbourne it is so convenient to everywhere. We walk to restaurants and go for a walk in the Fitzroy gardens. We also find Uber access is good to medical appointments.

Dissapointed

Customer review rating 2.0/5

Scott Friends - Confirmed reviews ALL

Stinking rubbish left in kitchen bin from previous persons, not cleaned properly, not a good stay sorry..

Dear Scott M., Thank you for taking the time to tell us about your experience at the Mantra on Russell Melbourne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anthony Leung Room Division Manager

Well located

Customer review rating 2.5/5

Anonymous Friends - Confirmed reviews ALL

Mantra on Russell was perfectly located for our stay, room was clean and well presented. However, for the first time ever I’ve been disappointed in an Accor Hotel. Both check in and check out did not go smoothly. We parked early in the day and I asked if there was any possibility of checking in at 1pm instead of 2pm. I was told yes. I actually arrived back at 1.45pm to check in and was told the room was not ready yet. Anyway, we checked in at 2pm and the arrival welcome gift for my friends birthday that I had requested was not there in the room. I called reception two times over the next couple of hours before they finally delivered it. By this stage we were needing to head back out. Lighting in the room was really terrible in the bathroom and not bright enough. Check out took a really long time. Given I checked out at 9.45am, you would think they know ahead it’s going to be a busy time. There was only one person available for check out for a good 15 minutes. I had further travel to complete and this delay impacted on that. I would be hesitant to stay again unless I had all the time in the world to check in and out and I wasn’t needing a welcome gift for someone. Plenty of other top quality hotels from Accor that have impressed me with their service.

Dear MEGAN L., Thank you for taking the time to tell us about your experience at the Mantra on Russell Melbourne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please do accept my sincere apologises for the delay of the delivery and also the waiting time for checkout service. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anthony Leung Room Division Manager

Comfortable and well appointed.

Customer review rating 4.0/5

Greg K. Solo - Confirmed reviews ALL

Disappointed with the housekeeping service which I had to request. Beds are no longer made which was a shock.

Dear GREG K., We very much appreciate your comments regarding your stay at the Mantra on Russell Melbourne. It is always a pleasure to receive positive and constructive feedback. Please note we do provide different service packages to fulfil different guest's need and some of them is with limited housekeeping. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony Leung Room Division Manager

one bedroom unit and location suit our needs

Customer review rating 4.0/5

Allen G. Couples - Confirmed reviews ALL

Very good. the one issue was the sensitivity of the hot water setting in the shower. the water was extremely hot and required only a fraction of opening of the hot and fully open cold to avoid risk of burns.

Dear ALLEN G., We very much appreciate your comments regarding your stay at the Mantra on Russell Melbourne. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony Leung Room Division Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 824 reviews 9.6/10 Location
  • 1,065 reviews 7.7/10 Room
  • 916 reviews 8.6/10 Service
  • 20 reviews 3.1/10 WiFi
  • 388 reviews 7.6/10 Cleanliness
  • 245 reviews 7.4/10 Breakfast
  • 169 reviews 8.3/10 Pool
  • 105 reviews 9.2/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.