IMAC launching new Clinical Comms Centre platform next week
The Immunisation Advisory Centre is launching a new Clinical Comms Centre platform for its 0800 IMMUNE phone and email service.
The new platform will collect information about the calls and emails we receive, allowing us to improve our service, our education content and our understanding of the challenges the workforce faces.
It will ensure that all data and communications about our clinical advice remain secure and traceable.
All phone calls and emails will be managed as ‘cases’ within the new system.
How it affects you
We will need to update or collect some basic contact information about our callers for case management purposes. We only need to collect this information once.
So, from next week, the first time you call our 0800 IMMUNE phone line or send an email we may need to ask you for some extra contact information.
Please bear with us as we roll the system out over the next few weeks.
- Our 0800 IMMUNE (0800 466 863) service operates from 8.30am-5pm each weekday. Saturday, Sunday, or public holiday callers can leave a message, which will be responded to on the next business working day. Alternatively, questions can be emailed through to 0800immune@auckland.ac.nz
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