Fees and charges

In South Australia, ambulance services are not free or covered by Medicare.

South Australia operates a user-pays ambulance service, meaning treatment and transport costs are charged to the patient receiving care.

If you are not a South Australian Ambulance Cover member or hold other health cover (with included ambulance cover benefits), you will need to pay for the treatment and transport provided to you by SA Ambulance Service.

What fees will SA Ambulance Service charge?

SA Ambulance Service’s fees vary based on the services provided for the patient. For example, charges for an emergency ambulance call-out including transport to hospital cost considerably more than a call-out where no transportation is necessary.

All patient transport is billed inclusive of the incident response type call out fee, combined with the total distance travelled by ambulance.

Current SA Ambulance Service fees and charges

SA Ambulance Service will invoice and recover fees for ambulance services for treatment and/or transport of persons except where:

The person holds a valid and current Ambulance Cover membership*
The service is for the initial attendance at a motor vehicle accident ^
Payment for the invoice is the responsibility of another party and such party has acknowledged responsibility for payment of the invoice.

Incident response type	Call out fee	Cost per KM
Retrievals Fee for Compensable Patients	$4050.00	N/A
Emergency*	$1137.00	$6.50
Non-Emergency*	$254.00	$6.50
Treat, no transport (Treatment at scene, no ambulance transport required)^	$254.00	N/A

*Incident response is determined by the Emergency Operations Centre at the time of call out. Cases are charged at the Emergency and Non-Emergency service fee as gazetted by the South Australian Minister of Health.

SA Pension Concession Card holders:

If you were the holder of a valid SA Pension Concession card at the time of the ambulance service, you may be eligible for concession of the gazetted fees. Please refer to your Ambulance Account Tax invoice for further information regarding these fees.

How to pay

Pay my bill online

Pay your ambulance bill instantly by credit or debit card using our secure online billing facility. Simply enter your invoice account number and follow the prompts.

Pay Online

Pay my bill with BPAY

If your bank provides online banking facilities, you can pay your SA Ambulance invoice using BPAY – like many other bills. Your SA Ambulance invoice will contain a BPAY reference number and biller code. Refer to your bill to obtain your BPAY payment details.

Pay by phone (BPoint)

You can pay your SA Ambulance bill calling our Bpoint telelphone payment facility, which is available 24/7. Simply call 1300 276 468. When prompted, enter our biller code and reference number (as listed on your invoice) when prompted, and provide your credit card details. You will be provided with a reference number to confirm payment is successful.

Pay in person

You can pay your bill in person at any Australia Post (post office), National Pharmacy Chemist outlet, or at SA Ambulance Headquarters. Simply present your SA Ambulance invoice, and pay using Eftpos or cash.

Find your nearest Australia Post outlet or National Pharmacies store or visit SA Ambulance Service (Head Office) – 205 Greenhill Road, Eastwood, South Australia.

Frequently Asked Questions

What if I have private health insurance?

If you have received a bill from SA Ambulance Service, please contact your health insurer to verify whether they will cover the costs of your bill.

You can also notify us if your SA Ambulance Account charges will be settled by your private health provider. Notify us online now.

Private health companies can limit coverage for ambulance services under your policy. It is recommended that you are aware of your policies full entitlements, and ensuring you have a sufficient level of cover.
What if I am not a South Australian resident?

For interstate residents requiring an ambulance in South Australia, the standard fees and charges apply (as per the current above stated rates) apply and will be billed to the patient receiving care.
What if I have Ambulance Cover with another Australian state or territory?

If you have received a bill from SA Ambulance and currently hold Ambulance Cover with an interstate provider, you will need to enquire with your state’s ambulance cover provider (or private health fund) to ensure you are covered for interstate ambulance services. Verify your entitlements with your provider first and forward your SA Ambulance invoice to them for verification and payment.
What if I’m unable to pay my bill on time?

Please contact our Customer Service Centre on 1300 136 272 to discuss a payment solution.
Can I pay by my SA Ambulance bill using Centrepay?

Yes, SA Ambulance Service bills can be paid as deduction from Centrelink payment. Please visit the Services Australia website for more information or contact our Customer Service Centre on 1300 136 272.
How can I avoid unexpected ambulance fees in the future?

Our Ambulance Cover membership can guarantee you financial protection against unexpected ambulance costs. We offer a range of membership options for individuals and families. Find out which Ambulance Cover is best for you.