What is this feedback opportunity about?We are holding interviews and a focus group to better understand your experience of the Identity proofing and authentication process.
Identity proofing and authentication are the steps you take to prove you are who you say you are, to access National Disability Insurance Scheme (NDIS) systems. This is important because we are responsible for keeping your information and privacy safe, and to confirm supports and funding are going to the right people.
As a part of this process, we ask you for documents that prove your identity when you:
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receive community connections or early connections
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become a participant
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become a nominee, child representative or an authorised representative for a participant.
Identity documents are documents that tell us who you are. They include information like your name, address, date of birth and a photo of you.
We want to hear from people with recent experience of confirming their identity with the NDIS. We want to learn from those who did not have the identity documents that we asked for and find out what steps were taken to confirm their identity.
Your feedback will help us understand your experience through the Identity proofing and authentication process and identify areas we need to improve.
Who are the interviews for? We would like to interview people who have recently become NDIS Participants who:
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did not have any identity documents when we asked you to prove your identity.
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had some identity documents but not all documents needed when we asked you to prove your identity.
Interview information
When:
Wednesday, 6 March 2024
Thursday, 7 March 2024
Tuesday, 12 March 2024
Time:
We will call you to book a time.
Number of Participants required:
8 people. The interview will go for 1 hour
How:
The interview will be online via Microsoft Teams or by telephone.
This is a paid opportunity.
Who is the focus group for?
We would like to speak to people who have recently become a nominee, child representative or an authorised representative of an NDIS participant.
We also want to speak to people who have recently supported someone to become an NDIS participant.
We would like to hear from those who:
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did not have any identity documents when we asked you to prove your identity.
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had some identity documents but not all documents needed when we asked you to prove your identity.
Focus group information
When:
Wednesday, 13 March 2024
Time by state:
11:00 am to 12:00 pm - W A
12:30 pm to 1:30 pm - NT
1:00 pm to 2:00 pm - QLD
1:30 pm to 2:30 pm - SA
2:00 pm to 3:00 pm - A C T, NSW, TAS, VIC
Number of attendees:
8 people. The focus group will go for 1 hour
How:
The focus group will be online via Microsoft Teams or by telephone.
This is a paid opportunity.
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