What is this focus group about?
We are 3 months into the roll out of our new computer system and improved processes across Australia. We call this new computer system ‘PACE’.
The roll out includes gradually moving all National Disability Insurance Scheme (NDIS) plans to the new computer system. We are taking our time because we want to make sure everything goes smoothly, and people have time to prepare for our new ways of working.
We expect it will take about 18-months for all participant plans to move to our new computer system.
Our new computer system and improved processes will:
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improve the experience people have with the NDIS.
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be faster to use and easier to change than the current system.
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deliver better outcomes for NDIS participants.
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improve the way we work.
Each time we develop a new plan with you we will tell you which computer system your plan is in (our new one or our current one). We want to hear from people who have been told their plan is in the new computer system. We want to find out what is working well and what things we can improve. Your feedback will help us to support people who use the system in the future and improve their experience of the NDIS.
Who is this focus group for?
We want to speak to NDIS participants and nominees who had their participant plan developed with our new computer system and processes. If your first plan was developed after Wednesday, 1 November 2023, it will be on the new system.
For more information about the roll out of the new NDIS Computer system and improved processes please visit What we're doing next | NDIS Improvements (opens in new window).
Interview information
When:
Wednesday, 20 March 2024 to Wednesday, 27 March 2024.
You can tell us which date you prefer in the Expression of Interest.
Time by state:
We will hold 2 focus groups per day over 5 days.
You can tell us which time you prefer in the Expression of Interest.
Morning session time:
7:00 am to 8:00 am - W A
8:30 am to 9:30 am - NT
9:00 am to 10:00 am - QLD
9:30 am to 10:30 am - SA
10:00 am to 11:00 am - ACT, NSW, TAS, VIC
Afternoon session time:
11:00 am to 12:00 pm - W A
12:30 pm to 1:30 pm - NT
1:00 pm to 2:00 pm - QLD
1:30 pm to 2:30 pm - SA
2:00 pm to 3:00 pm - ACT, NSW, TAS, VIC
Number of Participants required:
5 people in each focus group. The focus group will go for 1 hour.
How:
The focus group will be online via Microsoft Teams or by telephone.
This is a paid opportunity.
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