Student Central

Location: Student Central Annexure, Shop 14, Ground Floor, Di Riddell Student Centre (Building 154), Kambri - opposite Kambri lawns

• Please bring current photo identification (ID) so we can verify your identity (e.g. ANU student card, passport or driver's licence).
• We need to verify your identity so we can provide you with advice specific to your student record and circumstances. 
• If you attend without valid ID we cannot provide copies of academic records (e.g. official Academic Transcript, AHEGS or letter), issue or extend expiry on your ANU student card. 

• You must contact us using your ANU email account for privacy and security purposes. 
• This ensures we can verify your identity so we can provide you with advice specific to your student record and circumstances. 
• Staff and students must use their ANU email account for official University communications, in accordance with the ANU email and auxiliary accounts procedure (see point 4 under the 'Procedure' heading)  
• To help us respond to your enquiry as soon as possible, we ask that you don't send multiple or duplicate emails for the same request. 
• Email us anytime, but please be aware that our current response time is approximately two business days. 

• We will need to verify your identity so we can provide you with advice specific to your student record and circumstances. 
• Any amendments or actions on your student record need to be provided in writing (by email). Some requests, such as change of name or purchasing an official Academic Transcript or Australian Higher Education Graduation Statement (AHEGS) have a specific application form you'll need to submit.