Make a new claim or manage an existing claim
Contact your insurer
We’ve teamed up with most private insurers to simplify the process for making a claim for natural disaster damage. In most cases, you should contact your insurer to make a new claim, or manage an existing claim.
When to contact EQC Toka Tū Ake about a claim
EQC Toka Tū Ake manage a small number of claims directly. Please contact us to make a new claim or for an update on an existing claim if:
- you want to discuss a claim for damage that occurred before 30 June 2021
- your insurer does not partner with us
- you are a Direct EQCover customer
Calling from within New Zealand: 0800 DAMAGE (326 243)
Calling from overseas: +64 4 978 6400
Email: info@eqc.govt.nz
Mail: PO Box 311, Wellington, 6140
Request information from us
You can make official requests for information from us using our online form, and we will share that information with you unless there is a good reason not to. You can request claim information relating to property, or make a request for information such as personal information, or our internal policies.
Read more about requesting information, including the cost of making a request and the types of information we can provide.
Make a request for information using our online form.
Other ways to contact us
If you are unhappy with the outcome of a claim that was managed by your insurer, including your settlement amount, please talk to your insurer in the first instance.
If you haven’t received the service you expected from us, contact us to discuss your concerns. You can also make a complaint with us.
If you suspect someone is misleading EQC Toka Tū Ake or acting illegally, tell us about it.
If you previously worked for EQC Toka Tū Ake and have concerns about experiencing or witnessing serious wrongdoing, you can make a protected disclosure.
For research funding or sponsorships, contact the Research team.
Email:research@eqc.govt.nz
Please let us know if you find something that isn’t clear, or that doesn’t comply with the Plain Language Act 2022. We’ll use your feedback to make our content easier to understand.
For media queries contact our Communications team.
Phone:027 406 3476
Email:media@eqc.govt.nz