About the topic:
This topic provides learners with knowledge and strategies to effectively handle those more challenging conversations in the workplace. This might include, for example, dealing with complaints and grievances in the workplace; providing feedback; communicating business decisions; and addressing poor performance or behaviour. A constructive conversation is based on having a productive discussion where there is understanding and respect between the parties involved.
What you will learn in this topic:
• What constitutes a constructive conversation and the importance of having them in and out of the workplace
• How to prepare yourself for one of these conversations
• Steps you can take to increase the effectiveness of your constructive conversations
Who is this topic for?
Anyone who wants to learn how to engage in potentially difficult conversations with colleagues, peers, direct reports and managers or clients.
