Help and advice for current and former Medibank and ahm customers.
IDCARE as Australia's national identity and cyber support community service has been engaged by Medibank to assist community members who have concerns about the exposure of their personal information.
If scammers or cybercriminals have your information, they may try to get in touch with you via email, phone, or text message. They can pretend to be from Medibank, ahm, hospitals and other health service providers, financial institutions, telecommunications carriers, government, or other brands and service providers.
Criminals may contact you and threaten to publish your personal information unless you provide a payment to them. These are known as extortion attempts. These attempts may come in the form of SMS, emails or social media messaging stating that your computer or device has been hacked and they have photos of you and other personal details. The criminals may share personal information obtained from the published breach data in order to legitimise their threat. The criminals may ask you for payment and threaten to publish the photos or personal details if this payment is not made.
Do not click on any links you are sent
Do not provide personal or credential information
Do not give remote access to your computer or mobile device.
Do not provide any financial account details.
Do not provide any payment.
If you believe you have responded to a scam communication, please complete an IDCARE Get Help form to request assistance.
Never respond to unsolicited communications, even if the person knows a little bit about you. Make your own enquiries using an alternative contact method to the one they used. Medibank or ahm will never contact customers requesting passwords or other sensitive information.
Beware of any communication, positive or negative, that sets out to shock you or make you feel a sense of urgency. This is what scammers do when they want you to act without thinking.
Stay up to date with the latest developments about this privacy breach on the Medibank website and ahm Health insurance website.
IDCARE's learning centre provides free advice on how best to protect you and your family from cybercrime. You can also stay abreast of the latest scams impacting Australia's community via IDCARE’s News and Media website, Facebook page, and by subscribing to our free community newsletter, Cyber Sushi.
Medibank and ahm health insurance contact customers via email, webpage, SMS, push notifications and post.
Medibank and ahm will never ask for passwords or sensitive information.
If Medibank or ahm find that your information has been accessed, they will notify you by email as soon as possible with specific advice and support.
The information believed to have been accessed in the breach includes:
The claims information includes the location of where a customer received medical services and codes relating to their diagnoses and procedures.
IDCARE as a registered charity does not ask individuals to donate or pay for our front line services. We are not a charity that can receive tax deductible donations.
We rely on organisations that care enough about you to care about us to keep our charitable service going. Proudly these organisations are displayed above and on our Subscriber Organisations page.
If you are asked for payment from someone claiming to be from IDCARE, please report this to us using our Report Phishing email.
IDCARE has access to the Department of Home Affairs Free Interpreting Service, delivered by the Translating and Interpreting Service (TIS National). Access to the Free Interpreting Service is provided to assist you to communicate with non-English speaking people who hold a Medicare card. Please note that the service does not extend to New Zealand citizens or residents who do not hold an Australian Medicare card, or to tourists, overseas students or people on temporary work visas.
New Zealand Relay provides services to help Deaf, hearing impaired, speech impaired, Deafblind and standard phone users communicate with their peers.
A TTY user connects to New Zealand Relay via a toll-free number and types their conversation to a Relay Assistant (RA) who then reads out the typed message to a standard phone user (hearing person).
The RA relays the hearing person's spoken words by typing them back to the Textphone (TTY) User.
The National Relay Service (NRS) is an Australian government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.
The NRS is available 24 hours a day, every day and relays more than a million calls each year throughout Australia.