Manager - Information and Education

Tēnei tūranga – About the role

The Manager Information and Education is accountable for delivering information and education resources, products and services that support the delivery of regulatory system strategies and roadmaps, and drive impactful change in customer behaviour and their interaction with regulatory systems. This role is responsible for owning and managing relationships with General Managers and their leadership teams across Te Whakatairanga Service Delivery.

The Manager Information and Education is responsible for leading a team who provide functional matter expertise on the development of information and practical advisory services to the Te Whakatairanga Service Delivery (TWSD) teams who work with the regulatory systems.

Ngā herenga – Requirements of the role

Personal specifications

• Significant experience in a leadership role and strong people management skills.
• A proven track record of experience and achievement in the oversight of the development and implementation of information and education related strategies, initiatives, products and interventions.
• Experience in fulfilling regulatory system responsibilities around stakeholder engagement and management such as general and targeted public engagement, events, communications and supporting compliance teams to manage their stakeholder groups.
• Demonstrated ability to think strategically across a range of issues and think laterally about current and future issues, risks and opportunities.
• Demonstrated ability to easily build professional relationships with General Managers, internal stakeholders and external stakeholders.
• An ability to develop and lead innovative and effective I&E solutions to complex issues.
• Able to think strategically and manage time and relationships with others effectively for shared outcomes.
• Experience in effectively managing medium sized specialist multi-functional teams.
• An understanding of the importance of maintaining a healthy and dynamic team culture.
• Ability to engage in clear sighted planning with experience engaging in process improvement activities.
• Degree level qualification in relevant subject, or similar, is desirable. Practical and demonstrable experience in this area is highly desirable.
• Must have the legal right to work in New Zealand.

Takohanga tuhinga o mua – Key accountabilities and deliverables

Lead Information and Education

• Translate the I&E strategy and regulatory system strategies into a roadmap that will deliver on those strategies.
• Build and maintain strategic, collaborative working relationships with General Managers and their leadership teams, driving outcomes that meet their expectations and requirements.
• Define, develop and implement processes to measure effectiveness and impact of I&E interventions, products and services on customer behaviour.
• Lead their team to assist and provide advisory services to Te Whakatairanga Service Delivery branches on how best to manage their relationships and fulfil their regulatory system responsibilities around stakeholder engagement and management.
• Development and sharing of best practice guidance and support to team and portfolios.
• Fulfilling regulatory system responsibilities around stakeholder engagement and management such as general and targeted public engagement, events, communications and supporting compliance teams to manage their stakeholder groups.
• Reaching other government agencies and consumer/public support and advisory agencies like CAB, NGOs, budget advice etc. to leverage their reach for communication and engagement activities required by MBIE.

Leadership

• Models exemplary management and leadership behaviours, MBIE values and State sector ethics and values.
• Creates a sense of vision, engages and motivates people to participate, and makes things happen.
• Fosters an open, collaborative environment that encourages quality, innovation, ongoing learning and knowledge sharing.

General management

• Develops strategies, work programmes and performance targets, with supporting measurement, monitoring and reporting mechanisms for their portfolios.
• Monitors and adjusts work programmes through the agreed processes to enable adaptation to changing circumstances.
• Regularly monitors and reports on progress towards achievement of plans and strategies.
• Manages expenditure and resources in line with approved guidelines, budget, deadlines and reporting requirements, with a focus on driving cost effectiveness.
• Effectively and consistently identifies and manages risk within their portfolio and broader I&E.

Team leadership

• Establishes clear accountabilities, expectations and performance standards with direct reports and ensures regular performance management and development occurs.
• Monitors individual, team and business unit performance to ensure that performance targets are met.
• Anticipates future capability needs across the I&E team and Branch, identifies gaps in capability and addresses these gaps through targeted recruitment and development or other actions.
• Coaches, mentors and develops staff to meet the needs of the organisation now and in the future.
• Identifies and develops talent for key roles within their portfolio and wider branch.

Relationship management

• Participates as an active team member and contributes knowledge and expertise needed to achieve desired outcomes.
• Develops a trusting and effective relationship across the I&E functions within their portfolio and wider TWSD where required.
• Develops effective working relationships with other managers and employees across I&E functions, the wider branch and externally in order to transfer knowledge and learning to the wider organisation.
• Builds strategic alliances with key government and non-government representatives to ensure MBIE’s views are influential in their decision-making.
• Builds and maintains effective relationships and partnerships with national and international organisations to identify and share best practice information and to promote the Ministry.
• Tests the effectiveness of stakeholder relationships using a range of appropriate measures and processes (including stakeholder feedback).

Wellbeing, health and safety

• Displays commitment through actively supporting all safety and wellbeing initiatives.
• Ensures own and others safety at all times.
• Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
• Reports all incidents/accidents, including near misses in a timely fashion.
• Is involved in health and safety through participation and consultation.

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Manager Information and Education role reports to the Director Information and Education within the Engagement & Experience branch, Te Whakatairanga Service Delivery.

More information about MBIE's structure

Matatautanga – Competencies (Leadership Success Profile)

The Leadership Success Profile (LSP) is a leadership capability framework, developed by the New Zealand public sector for the New Zealand public sector. It creates a common language for leadership and establishes what great leadership looks like. You can look at the twelve underpinning capabilities and four leadership characters here: Leadership Success Profile | Te Kawa Mataaho Public Service Commission(external link)

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission