Claim the toll relief rebate

Introduction

Eligible motorists who spend more than the minimum amount on tolls in a financial year can claim a 40% rebate:

• once a quarter
• up to one year after the financial year ends (the rebate owing will accrue).

Note: Minimum toll spend and maximum rebate increase each financial year.

Sole traders

If you’re a sole trader with a personal and/or business toll account, you may also be eligible for the sole trader toll relief rebate. 

Eligibility

To claim, you need to:

• be a NSW resident
• spend $402 or more on eligible tolls in the 2023-24 financial year ($375 or more in the 2022-23 financial year)
• have an active NSW personal toll account (E-Toll or Transurban Linkt) – if you've moved from interstate, check with your toll provider that you now have a NSW personal account suitable for toll relief
• have already paid for the tolls
• have an active NSW toll provider account (not suspended or closed) 
• have accrued the tolls on a vehicle that's privately registered in NSW, and is below 2794kgs TARE weight
• have travelled on an eligible NSW toll road
• claim within one year of the financial year end in which you paid the tolls
• have not already received:
  • a rebate in the quarter for which you're claiming
  • the maximum rebate in the financial year for which you're claiming.

Note: You must accumulate the eligible toll spend on one personal toll account at a time. If you have multiple tag or tagless products on the one account, the toll spend for all eligible vehicles on that account will count towards the rebate.

For full details, see the Terms and Conditions. 

Toll spend that is eligible

• Tolls paid on all toll roads in NSW count towards your spend (except M5 South-West, if you claim under the M5 South-West Cashback Scheme).
• Tolls for other future toll roads will be included when the roads open.  

Toll spend that is not eligible 

Toll relief spend does not include: 

• toll spend before 1 July 2022
• interstate tolling accounts or trips made on interstate roads
• casual toll products (such as LinktGO) or tolls paid outside of a personal toll account
• special passes (for example, the ERider and eMU passes)
• tolls paid on heavy vehicles
• vehicle number plate recognition charges
• toll account administration charges
• toll notice administration fees
• any NSW toll accounts that are suspended or closed
• M5 South-West toll spend (if you claim under the M5 South-West Cashback Scheme)
• business trips or trips claimed back from an employer
• any other charge or fee.

What you need

Your bank account details for payment.
Note: Make sure your bank details are correct when you claim. We may or may not be able to recover the funds if you provide incorrect details. 

How to claim

Before you claim for the first time:

1. Link your toll account to your MyServiceNSW Account. This provides you with access to Toll Tracker where you can check your toll spend and see when you're able to claim toll relief.
2. Make sure your contact and vehicle details are up to date with your toll provider.

To claim:

1. Check you meet the eligibility requirements.
2. Select the ‘Claim rebate’ button.
3. Follow the prompts to claim your rebate.

Once your claim has been approved, you’ll receive your payment within 10 to 15 business days.

If you'd like to follow a step-by-step guide, watch the video below.

Note: The video refers to 2022-23 rebate amounts.

More information

• If a trip is not recorded on your tag, the toll spend will count towards the rebate if your vehicle number plate is linked to your account and can be photo-matched through video capture.
• Tolls for other future toll roads will be included when the roads open.
• Sole traders with a personal and/or business toll account can find out if they're eligible for an additional rebate.